Maša Pintac

Head of Quality, DonnaPro

Maša leads quality at DonnaPro. She monitors deliverables and standards across every engagement, so clients do not end up micromanaging the assistant they hired to reduce their workload.

Quality management here means reviewing real client work rather than surveying satisfaction after the fact. She writes about the standard an executive assistant should be held to, and about what a working relationship looks like from the outside when it is going well.